Hours of Operation
Snug as a Bug Home Daycare is open Monday to Friday from 7:30am to 4:30 pm. My home will be open for drop off from 7:30am and pick up until 4:30 pm. I understand that things do arise so if you need an earlier drop off or later pick up on occasion, please let me know in advance. A Childcare position is based on a 9 hour period and there will be additional charges if the 9 hours is exceeded.
No child will be allowed to leave with anyone except the parent, unless indicated on the alternate pickup list, and without written permission from the parent. Anyone unfamiliar to me will be required to show proof of Photo Identification.
Arrival and Pickup:
Drop off is between 7:30 and 9:00am. Please have your child here by 9am so we can begin our day. Scheduling is important to both me and the children. Arriving by 9am ensures the children get all the advantages of my program. Due to the emotional nature of leaving a child, I ask that when you bring your child in the morning you be as quick as possible in your departure. It is much easier on the child when the impending separation is not long and drawn out. Likewise, in the afternoon, when you pick up your child, please understand that I may still be working and cannot always visit. I will make sure you have any important daily information before your departure. If a child is not picked up by 4:30 p.m. the authorized pick up person will be required to pay a late fee of $10.00 for the first five minutes and $1.00 for each minute thereafter, payable immediately, or the following day, at the latest. If the late fee is not paid promptly, or there is another late pick up, notice may be given and termination of services may occur. You are considered a late pick up if you have not arrived by 4:30 p.m if prior arrangements have not been made. Please remember that you are to pick up by 4:30 not at 4:30.
Sleep and Routine
Adequate rest is vital to a child's well being. Every day we have a nap/rest period. Naps are encouraged with individual cots, crib or a play pen, within the group sleeproom or a in a separate
sleeproom depending on child’s age and sleeping habits. Once children have outgrown their naps, a rest period is still expected. This is at least one hour of quiet reflective time on their beds. After they are welcomed to join me quietly to look at books, do puzzles, crafting, playdough play or watch a children's cartoon until their sleeping peers awake. There will be no pickups between 12pm and 3:00pm unless previously arranged.
I truly believe that communication in not only essential but a large benefit of home daycare. I encourage parents to communicate at drop off or via text, email or phone call when the child is not feeling well, hasn’t slept well, or even if the child’s eating habits are off. This information all helps me understand your child better throughout the day if they seem a little off or are extra tired. In the same respect I will communicate with you at the end of the day at the door. I will let you know if they have had a bowel movement, how they have slept, their behaviour throughout the day and how they have eaten. I do communicate both positive and negative as I believe that this information is important for you to know. When relaying this information please know that I am never criticizing you or your child or telling you that your child is bad. Sometimes behaviour is reflective of things going on at home, the child coming down with something or areas that we need to work together on. Aside from verbal communication at the daycare, I use email, letters, text messaging and phone calls to communicate with parents. Letters, emails, contract and this handbook all work together as the contractual agreement between parent and provider. There will be policy alerts emailed and discussed at the Daycare that may become part of our contractual agreement. An open communication with my clients is very important to me. I am committed to being very open and honest, and if any parent should have any grievances, or any suggestions, please don’t hesitate to contact me at any time.
If you need to contact myself during the daycare day, please feel free to phone or text message the centre, 519-854-9714. If you get my voice mail please do leave a message, as often I am outside or busy with the children and unable to get to the phone at that moment. I do check messages regularly and return phone calls as soon as I get the chance. I do not mind calls or text messages to check to see how your children are doing during the day. I do please ask to limit them to 2 per day, as they do disrupt the classroom for me to speak on the phone. Thank you for your understanding.
If you call or text message outside of daycare hours please leave a detailed message. I will return your call at my next earliest convenience.
Child Custody/Releasing Child to Others:
This daycare has no legal authority to refuse either parent the right to pick up their child unless a court has granted temporary or permanent custody to one parent. Your child will not be released to anyone other than the parents unless I have been notified. Please help me by complying with this request.
I prefer to use positive reinforcement, redirection and the time-out method (sitting in a quiet spot to reflect and settle – 1 min/year of age).
Please inform me of the discipline method you most prefer and working together we will ensure positive behavior.
While I am here to help you, I strongly feel that the initiation process of potty training needs to be started at home first by the parents where you would have ample time for instruction. In order to have success, the child needs to be showing more than one sign of readiness. Once we start, I will be continuing to use a diaper/pull-up for naptime until we have dry bedding for two consecutive weeks. I will assist you in toilet training your child with the understanding that it will be successful only if we work together. I will use pull-ups, or pants supplied by the parent. Please send your child in ONLY easy on/easy off clothing until they are able to completely undress and dress themselves. I encourage at least 2 complete changes of clothing during Toilet Learning. I do not launder soiled items and will send them home in a plastic bag. Please replace any clothing sent home when your child returns to daycare.
Toys and Candy:
Please try to avoid sending toys, candy, or gum to daycare with your child. I do ask that if it is necessary to bring a toy that you limit the toy to one and that they are willing to share. If the child does not want to share, the toy will be removed and I will put aside until they are ready to share or until they go home. Please do not send any toy that is of value or sentimental. We do our very best to be respectful of toys but sometimes they do get broken or even misplaced. Special items like blankets or stuffed animals may be brought and used for nap time. This daycare cannot assume responsibility for the loss or damage to your child’s personal items.
Inclement Weather Determination
The Environment Canada Weather Channel forecasts for London Ontario will be used daily to check for UV rating, Air Quality, Temperature including wind-chill and any weather warnings that might be in effect from thunderstorms to air quality concerns.
During the winter months the program will make an attempt to get outside daily as long as the temperature does not drop below -5 degrees Celsius. The effects of a wind chill will be taken into consideration dependent on how much wind is actually being experienced. The duration of the outdoor play in the winter will also depend on how well all the children are dressed for the weather and their ability to remain engaged enough to remain warm and their extremities protected from the cold.
During the warmer months the program will be outside daily unless there is a heat advisory issued by the City of London requesting that children and elderly do not spend ANY time outside. Otherwise on the really warm days we will be outside to engage in physical activity but limiting our time from early in the morning and later in the afternoon to avoid the high UV times between 11 – 3 pm as well as engaging in water based activities to help us be active while still remaining a cool core temperature. Children will also have access to water and purred fruit pops to help maintain hydration during warm months.
Children should come dressed in comfortable, season appropriate clothing that can get dirty, since some activities we do on a daily basis are messy. A spare change of clothes is required for all children in case of soiling of clothes. Children under the age of 3, and those who are potty-training require at least two changes of clothing (including socks). I want to keep your children happy and comfortable.
A separate set of indoor shoes is required at the daycare for each child at all times. Feet are required to remain covered by public health at ALL times when indoors. These “indoor shoes” can be simply a pair of crocs from the dollar store, or a pair of slippers that they don’t use at home, or even a separate set of sneakers if you wish. Please also remember whenever weather permits the children are taken outside for 1-2 hours per day. Please ensure that you have proper outerwear provided for your child so that they are comfortable and don’t miss out on outdoor play. If a child does not have proper outdoor apparel they will have to wear extra items I have here or the entire group misses out. This happens all too often in the winter time because of a lack of snow pants and hats and mitts, please leave an extra pair of these items with us if you can, or be sure to bring them everyday.
I will complete an injury report form for any accident, that requires First-Aid treatment by myself. I will sign the report and it will be shown to the parent and signed by the parent and then placed in the child’s file. Parents are to be informed of the injury at an appropriate time (depending on the extent of the injury), maintaining confidentiality of any concerned parties.
Emergency Medical Treatments
If a child requires emergency medical treatment, the child’s parent/guardian/emergency contact will be notified immediately.
Once the parent/guardian/emergency contact arrives at Snug as a Bug Home Daycare, it is the parents responsibility to transport the child to receive emergency treatment.
If the child’s condition is believed to be life threatening and if the parent/guardian and/or emergency contact cannot be reached immediately, the child will be sent to the hospital via Ambulance and I will proceed to the hospital as soon as backup care arrives. An Ambulance will serve as the means of transportation at the parents expense.
If the Parent/guardian/emergency contact cannot be reached and the child’s condition requires emergency medical treatment, but is NOT life threatening, I will transport the child in my vehicle once back up care arrives.
The child’s Emergency Card, containing medical information will be taken with us to the hospital.
At the hospital, the child will receive treatment as soon as the parent arrives and gives consent for treatment. Hospital authorities have stated they will ONLY ADMINISTER EMERGENCY TREATMENT, WITHOUT PARENTS PERMISSION, IF THE CHILD’S CONDITION IS LIFE THREATENING.
If it is NOT possible to reach the parent/guardian and/or emergency contact, attempts will be made to contact a relative.
Once treatment is administered, and if the child is able to leave the hospital, the child will return to Snug as a Bug Home Daycare with myself or leave with the parent/guardian/emergency contact. The child will only return to the daycare if the parent/guardian/emergency contact could not be contacted.
It is very important for a home daycare to enforce an illness policy. Children being brought to daycare sick not only affects the other children but it also affects me and all the other parents. If I get sick then I am not able to work and everyone needs to find alternate care. I do take extra precautions with my family when it comes to illness. My family does not go near any of the daycare children or enter the daycare room when they are sick and contagious. Please read the following information and be sure to refer to it when needed.
I will take children with the common colds, unless accompanied by a fever, diarrhea or vomiting I will ask you to pick your child up. If your child has a fever, unrelated to any other illness, I will administer medication to try and bring the fever down. (I ask that you use your best judgment when sending your ill child to my home.) It is not fair to the other working parents to have a sick child in my care and exposing their child and each child’s family to unnecessary illness. This benefits not only your child but the other children and their families. Your child must be 48 hours free of fever, vomiting and diarrhea before returning to my care. If at all I feel that your child is not well enough to be at Daycare, I will contact you to pick up your child and I will have the say. Vaccinations to be done on Friday afternoons so the child has the weekend to recover before returning to care. If vaccinations cannot be arranged for Friday afternoon please make arrangements to keep your child home the following day to ensure there is no reaction, discomfort or irritability.
Parents of a child with a diagnosed contagious condition (measles, head lice, pink eye, mumps, chicken pox, etc.) are asked to notify me as soon as possible so that I may alert parents to watch for symptoms in their own children. Children will not be able to attend if they have the following aliments. Parents will need to find alternative care for these days. I have the right to refuse any child into my home because I feel he/she is too ill to be here or may infect the other children. Children will also be sent home if the child is too ill from the common cold and will not participate in daycare activities.
Examples of illnesses not allowed in my home daycare are listed below.
1. Nausea or vomiting
2. Diarrhea: runny or watery stools,
3. Sore throat, continuous coughing, runny nose with coloured discharge
4. Runny and/or Crusty Eyes: Children with Pink Eye will not be accepted
5. Unexplained Rash
6. Lice (may not return child to care until no more nits are spotted)
7. Communicable diseases (chicken pox, roseola, conjunctivitis, mumps, measles,H1N1, influenza, etc.)
8. Fever-Child needs to be fever free for 24 hours
I will be allotted 5 paid emergency/personal/sick days a calendar year. Any additional days I am closed after the allotted 5 the parent is not required to pay fees.
I will administer medication prescribed by a doctor. Please ensure directions are written on the bottle or an accompanying piece of paper. Please see attached waiver.
Regardless of the child's actual attendance, including all public statutory holidays, vacation days, inclement weather, family emergencies or illness where the child cannot attend the program, etc. All fees are still required for the contracted space. I will not close for winter storms, unless in the event that Public Transit Services are not running. No Days will be given in lieu of absent days.
Closures/Vacation/Statutory Holidays Days
Childcare will not be provided over the two week Christmas Break, March Break or during July and August. If care is required the last week of August additional fee’s will be charged at your contracted rate.
I will also be closed on the following statutory holidays: New Year’s Day, Family Day, Good Friday, Easter Monday, Victoria Day, Labor Day, Thanksgiving Day, Christmas Day, and Boxing Day. If a stat holiday falls on a weekend, an alternate business day(s) will be taken as the holiday day and you are expected to pay for that day(s). Payment is also required for your holiday-vacation time during the months of September to June.
It is up to you to decide how you wish to make payment (i.e.biweekly or the last day of the month) just let me know how you will be paying. Money transfers are due by midnight on Thursdays (please send payments to email@example.com) and Cash payments are due by 4:30 PM on Friday prior to the childcare services being provided. I will accept internet email money transfers or cash only for payments. Childcare fees are due regardless of whether or not your child attends. You are paying for a position, as well as a service.
*Note: I acknowledge that a $10.00 late fee will be charged automatically if payment is not received by 4:30 on Friday and an additional $10.00 fee will be charged if payment is not received by midnight that same day. A late fee of an additional $10.00 per day will be charged per day thereafter. A child will not be accepted if payment is in arrears. A tax receipt will not be issued for late payment fee’s.
A two week non-refundable is required. This deposit will be put towards your last 2 weeks attending. This deposit is to secure and hold your spot at my daycare center. If you change your mind before starting the program and choose not to have your child attend my daycare or if you decide to not return to care during the 2 week Christmas Break, March Break or Summer Vacation you will not receive your deposit back.
Enrolment Fees and Scheduling
Fees are subject to an annual review and potential increase. One full calendar months’ notice will be given before increase will be implemented. No more than 5% annual increase can be applied to your daily rate.
Full-time Childcare is contracted on a set schedule of 5 days per week. You are required to pay for all Public / Stat Holiday’s listed in this contract/manual and your own vacation time from September to the end of June. You will not pay for the two week Christmas Break (with exception to the stat days), one week at March Break and the Summer Break. If the Stat holiday falls on a weekend, an alternate business day(s) will be taken as the holiday day and you are expected to pay for that day(s).
Part-Time Positions are required to pay for their days during the two week Christmas Break and one week at March Break however no payment is required for the Summer Break (July and August). If the Stat holiday falls on a weekend, an alternate business day(s) will be taken as the holiday day and you are expected to pay for that day(s). If care is required anytime during July and August and I am available to provide care additional fee’s will be charged at your contracted rate.
You are required to adhere to your scheduled Drop off and Pick up times as I schedule my evening appointments based on my daycares families contract Pick up times. If you will be late dropping your child off or picking up later then the time within your contract please let me know at your earliest convenience. I ask that children are not dropped off later than 9:00am as it will interfere with our activities planned.
Snack and Meal Times
All snacks and meals will be prepared by the daycare. Any food allergies or dietary concerns will be adhered to strictly, please note any posting of allergies of other children so that if you ever send food with your child that you can adhere to them as well. Parents of children with dietary concerns/allergies may be required to provide supplemental food and/or drink for their child if it is not feasible to supply appropriate foods and/or drinks (i.e. if your child is vegetarian you must provide some protein portions of their meals).
In my attempt to be as environmentally friendly as possible I would like to encourage parents/guardians, who send food, to pack their children’s lunches in reusable containers, and use reusable drink containers. Throughout the day water drinks are available for the children as needed. At all times during drinking and eating, children are required to be seated and not engaged in any play activity. This is to ensure safety (to avoid choking) and to promote healthy eating/drinking habits. Under no circumstances will young children be allowed to walk around or play with bottles in their mouths. Pacifiers are encouraged for use at nap time only and if your child requires a bottle at nap it will be given to him or her before they get into bed. Under no circumstances will children be allowed to go to sleep with bottles in bed. This is also to ensure safety (prevent choking) and to prevent dental problems.
Withdrawal of Services
In the unfortunate event that you may choose to terminate care, please see the following two policies. There are two policies due to the summer holidays.
September – June
A minimum of 1 calendar month (4 Weeks) written notice is required. This notice is due by the last day of the month. (ex. If terminating care for May 31st – notice must be given by April 30th)
This ensures that the entire following month is available to prepare for the upcoming change and allows opportunity to attempt to acquire a new family. In the event that parents do not give full termination notice they are responsible for paying the following months fees to make up for lack of proper withdrawal notice. (ex. If termination notice is given on May 5th – the parents are responsible for paying both May and June’s full fee’s less your two week deposit) Any fee’s not paid on time with regards to termination will be subject to a daily late fee’s until full payment is received.
July – August
If notice is given during the summer vacation the above policy for September – June still applies but you forfeit your deposit.
Termination of Care:
I reserve the right to immediately end care for non-payment, failure to respect me, my home, behavior of the child; which is harmful to the physical or emotional well-being of the other children, or failure to abide by or breach of policies outlined in our contract or the Snug as a Bug Policies and Procedures Manual. If you terminate care without giving 4 weeks’ notice, you will be responsible for payment of the final 4 weeks of care whether or not your child attends. Four weeks’ notice must also be given when making any changes to our current contract. Please be advised that you will be charged at your scheduled rate until you notify me that your child will not be returning or making any changes. If the contract is terminated WITH CAUSE (as outlined above) without notice you will also forfeit your deposit.
Items Needed From Home
Nap Bedding – We provide the crib sheet/blanket that they cover up with, any comfort items that they may need to sleep (blanket, sookie, etc.)
Diapers/Rash Ointment and Wipes (Training pants or pull-ups for those who are potty training)
Spare Clothing – including underwear and socks, at least 3 complete sets for those potty training age and under
Sunscreen/SunBlock, and a wide-brimmed hat
Weather appropriate clothing - jacket/splash/snow pants/hats/mitts, boots etc. –lack of weather appropriate clothing will prevent your child from enjoying our outdoor play time, please ensure you dress your child for outdoor play everyday.
Please ensure that children come dressed in “play” clothes. Although we are careful while doing art and playing outside; there are instances where clothes could become dirty and stained. We appreciate your understanding and so do the children. Extra supplies can be left at the daycare and replenished when necessary space permitting.
Thank you for taking the time to read the Policies and Procedures Manual for Snug as a Bug Home Daycare. This handbook was created to ensure that all policies and procedures are clear and detailed to avoid any confusion. I believe that respect between Parents and the Provider is extremely important. I will give you and your family the upmost respect and ask that you do the same for me and my family in our home. I reserve the right to issue amendments to this handbook at any time throughout the year and will issue them in person. It is expected for you to add these to your handbook and follow them.